FAQs
Reliable & Safe Transportation Service
VEHICLE FAQs
Can food be consumed inside the vehicle?
No, eating is not allowed inside the vehicle. However, drinking water is permitted.
Will bottled mineral water be provided inside the vehicle?
Yes, complimentary bottled mineral water is provided in all of our vehicles.
Is smoking allowed inside the vehicle?
No, we have a strict non-smoking policy. Smokers can inform their chauffeur if they require smoking breaks.
Are phone chargers available inside the vehicle?
Car-chargers for mobile phones, including iPhones, are available upon request.
Is there multimedia entertainment available inside the vehicle?
All of our vehicles have in-car multimedia entertainment. Customers can inform their chauffeur of their preferences, and some vehicles have DVD players, while all have in-car hotspot Wi-Fi. If you desire on-board entertainment, please specify it in your booking.
What is the luggage allowance per person?
Each passenger is allowed one standard suitcase with a maximum total size of 140cm (height + width + depth). It is crucial to ensure that the vehicle booked has sufficient capacity for your group’s requirements. If not, an additional vehicle may be required at extra cost.
What is the luggage allowance per person?
Each passenger is allowed one standard suitcase with a maximum total size of 140cm (height + width + depth). It is crucial to ensure that the vehicle booked has sufficient capacity for your group’s requirements. If not, an additional vehicle may be required at extra cost.
Is it possible to bring extra luggage or sports equipment, or will it take up too much space?
When booking, customers can specify any special requirements for their trip. If additional baggage or sports equipment is not covered by the selected vehicle, they can indicate their requirements in the comments section of their booking, and we will try to find the best solution and respond within one business day.
CHAUFFEUR AND DRIVER FAQs
Will the chauffeur be dressed in formal attire?
Yes, our chauffeurs always dress in a suit and tie to maintain a high standard of appearance.
Will the chauffeur engage in conversation with me?
Our chauffeurs are always polite and courteous, and they will gladly respond to any questions or requests you may have.
Will the chauffeur open the car door for me?
Absolutely, our chauffeurs prioritize the safety and comfort of their passengers and will always open and close car doors for them.
Will the chauffeur respect my privacy?
Yes, our chauffeurs have signed confidentiality agreements with LLC and are discreet, ensuring that any conversations that occur within the car remain private.
Will the chauffeur use their mobile phone while driving?
No, it is against the law for drivers to use their mobile phones while driving. Therefore, our chauffeurs refrain from making calls or sending SMS until after the passenger has departed.
Will the chauffeur assist with my luggage?
Yes, our chauffeurs prioritize the safety and enjoyment of their passengers and drive with alertness, consideration, and within legal speed limits, taking into account road conditions and traffic.
What happens if the chauffeur is running late?
If the chauffeur is late, passengers can call our 24-hour helpline, and our customer service team will provide assistance. If the chauffeur is more than 10 minutes late, they will be considered late.
General & Booking FAQs
When should I make my booking?
It is advisable to book your chauffeuring services as soon as your travel plans are confirmed. While we accept last-minute bookings, we cannot guarantee vehicle availability during peak periods.
Can I set up a business account?
Yes, we can set up a business account for you, and invoices can be issued per trip or on a monthly basis, depending on your requirements.
When is payment due for my booking?
To secure your booking, a 25% deposit is required, and the remaining balance is debited from your account seven days before your journey. For last-minute bookings, all payments are charged upfront.
Are young children counted as passengers?
Yes, all children are considered passengers.
Can I modify my transfer details?
You may modify your transfer details up to two hours before the scheduled pickup time, subject to confirmation and additional fees.
How do I cancel my journey?
You can cancel your journey up to six hours before the scheduled pickup time without incurring any charges.
What if I paid for my reservation, but I haven't received a booking confirmation?
Booking confirmations are typically sent within four hours of payment confirmation. If you haven’t received yours, please check your spam folder or contact our customer service team.
Is it necessary to confirm my journeys?
No, we will confirm your transfers with our drivers a few days before your scheduled pickup time, so reconfirmation is not necessary.
Airport FAQs
How can I identify my chauffeur at the airport?
Your chauffeur will be waiting for you at the airport holding a name-board. Additionally, they will send you an SMS just before your flight lands if you have provided a mobile contact number. If you are unable to locate your chauffeur, please refer to your booking confirmation form for their mobile telephone number.
Will my chauffeur be present if my flight arrives early?
Yes, our chauffeurs monitor flights and make every effort to arrive early.
What should I do if my flight is significantly delayed, and I do not have updated flight information?
Please contact us via email or phone and provide any new details as they become available.
How long before my flight should I arrive at the terminal?
Most airlines recommend arriving at the terminal 2-3 hours before your flight, with the exception of domestic flights, which require a 2-hour arrival time.
What happens if my flight is delayed?
Your chauffeur will monitor your flight and arrive 30 minutes after your flight lands to minimize waiting time. If you experience any additional delays at baggage claim or customs, waiting time will be charged at an hourly rate.
Other FAQs
We offer only private transfer bookings with authorized vehicles approved by local transport authorities for your exclusive use. This ensures that your group avoids queues, waiting times, and stops and travels directly to your destination.
I cannot find my final destination or town on your website, but I want to book a transfer to an airport where your services are available. What should I do?
BookUKride.com provides transportation services to numerous towns and destinations, with ongoing expansion efforts. If you cannot locate your destination using our booking engine’s “points of interest” feature, simply enter the full address of your destination, and our system will calculate the distance in miles to offer you the best applicable tariff for your journey.
Is it safe to enter my credit card information online?
Yes, your credit card information is secure. You only enter your payment details during the final step of the booking process, after which you are redirected to a secure bank server to complete your payment. We do not store your payment details in our databases, ensuring the safety and security of your information.
What should I bring with me on the day of travel?
You should bring a printed copy of your booking confirmation, which will be sent to you. Additionally, remember to bring essential items such as your passport, credit cards, plane tickets, a fully charged mobile phone, plug adaptors, chargers, and any necessary medication.
How long will the driver wait for us at the airport after baggage collection and passing through customs?
The driver will wait up to 60 minutes after the plane has landed or the train has arrived. If there are any delays, please inform the driver or contact our helpline.
Can I bring a carrycot for my baby if my group is traveling with one?
Yes, carrycots or prams for children are allowed in our vehicles. However, please note that children and babies count as passengers and are allowed to bring one piece of luggage, which can be either a suitcase or a carrycot, as well as a handbag. If your baggage exceeds the limit set in our general terms and conditions, please add the necessary additional items during the booking process or consider reserving a larger vehicle.
Will the driver pick me up and drop me off directly at my hotel or private address?
Yes, for all private transfers, we offer direct transportation to and from your hotel or private address.
Can we make a stop along the way to pick up keys for our accommodation?
Yes, we can make a stop to collect keys for your accommodation, provided it is located within the same locality or resort as your destination. To request this service, please indicate it during the booking process by selecting the “Extra Stop” option and providing the full address of the location where the stop needs to be made.
Can I receive a receipt or invoice for the services I have booked after the journey is completed?
Yes, you can receive a receipt or invoice for your booking by sending an email request to booking@lavishchauffeurs.co.uk